Terms

Order Timeline    

Our company handcrafts all products; length of time depends on products purchased.

Made to order items often process faster than that, but we can’t guarantee a faster processing time.

 

Made to Order versus Already Made

Check a listing carefully to understand if a product is pre-made and ready to ship, or if the product made to order.

Both are handmade but the pre-made is shipment ready, while the made-to-order products take between 3 days to two weeks, depending on items purchased and size of your order.

Look for the following image if a product is ready for shipment immediately:

 

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new products by:

Pet Bedding – wash with vinegar and laundry detergent – don’t use fabric softener for guinea pig items (they won’t wick properly). Dryer safe, but no dryer-sheets

Bow Ties and other accessories – either hand wash or machine wash on gentle

International shipping

We happily support and love our international customers.

Urban Animal Collective is not responsible for duty or brokerage fees for international shipping – these charges come from your country during importation of your package.

Shipping Cost calculations

We do our best to apply fair shipping costs to each order

* Shipping costs are calculated automatically during checkout

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Personalized and/or customized goods are exempt from being returned unless the product arrives defective