Our company handcrafts all products; length of time depends on products purchased.
Made to order items often process faster than that, but we can’t guarantee a faster processing time.
Check a listing carefully to understand if a product is pre-made and ready to ship, or if the product made to order.
Both are handmade but the pre-made is shipment ready, while the made-to-order products take between 3 days to two weeks, depending on items purchased and size of your order.
Look for the following image if a product is ready for shipment immediately:
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Pet Bedding – wash with vinegar and laundry detergent – don’t use fabric softener for guinea pig items (they won’t wick properly). Dryer safe, but no dryer-sheets
Bow Ties and other accessories – either hand wash or machine wash on gentle
We happily support and love our international customers.
Urban Animal Collective is not responsible for duty or brokerage fees for international shipping – these charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order
* Shipping costs are calculated automatically during checkout
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective